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What happens after I report a safeguarding concern?

Upon receiving a referral, adult social care will:

  • gather as much information as possible from the referrer, the adult concerned and look at any previous records
  • decide whether to continue with an enquiry or not, based on the information received
  • seek consent from the adult before continuing with the enquiry. If other people are at risk, consent may not be required to continue the enquiry
  • give you/ the referrer feedback, regardless of whether they choose to carry out an enquiry or not
  • ask the adult concerned or their families what they want to get from the enquiry
  • consider other processes like a social care or carers assessment or signpost to other agencies if an enquiry is not pursued

How to report a concern

For less urgent concerns, please complete the Safeguarding Concern form. However, if you feel the person is in immediate danger, please dial 999.

You can also call the Safeguarding Adults team between 9am to 5:30pm Monday to Thursday and 9am to 5pm on Friday on 0800 137 915. Outside these hours you can call our Emergency Duty team on 0800 999 7677.

Safeguarding is everyone's business

Adults live in community settings, and it is important that safeguarding is everyone's business. Community safety is essential in our decision-making, and Buckinghamshire Council has a wide range of services to help make our communities safer. Wherever you live or work in Buckinghamshire, if you have concerns about an adult at risk, please report the incident to adult social care.

Making safeguarding personal

The Care Act 2014 puts adults at risk at the centre of all decision-making and ensures that their wishes and feelings are considered and that their desired goals and outcomes are recognised.

The Care Act defines an 'adult at risk' as any person who is aged 18 years or over, and at risk of abuse or neglect because of their needs for care and/or support.

Each local authority has a duty to carry out enquiries for adults at risk meeting these criteria. They also have the discretion to carry out an enquiry if they think it’s necessary based on the information presented to them.

Disability, illness or frailty means that many adults over the age of 18 must rely on other people to help them in their day-to-day living. Sadly, it is because they must depend on others that they may become vulnerable and at risk of abuse, very often from people they know such as a relative, friend, neighbour or paid carer.

Members of the Service User Sub-Group of the Adult Safeguarding Board have designed information to assist both potential victims and practitioners to understand the process and what they can expect to happen. This will ensure that the outcomes of all safeguarding enquiries are focused on the person.

We believe that every adult has the right to be treated with dignity, have their choices respected and live a life free from fear.

Buckinghamshire’s Safeguarding Adults Board

Buckinghamshire’s Safeguarding Adults Board (BSAB) has a responsibility for safeguarding adults in order to protect adults at risk of harm or abuse and to enhance their wellbeing and daily experiences.

Further information

For more information about safeguarding, please see our factsheets ‘What is abuse and neglect?’ and ‘What is adult safeguarding?’ on our Factsheets page.